This 30 credit module, Management of Clinical Services, focuses on enhancement and leadership in the management of clinical services to ensure patient safety and quality of care; drivers and processes for transformation and evidence-based change within the clinical setting is a key thread throughout the module, which covers regulatory frameworks, validation, risk reduction, leadership, management and accreditation.

The module aims to develop critical evaluation with respect to service provision enhancement through the application of leadership and management theory and understanding of regulation and quality enhancement, with the aim of improving organisational value.

On successful completion of this level 7 (Masters level) module, you will achieve the following learning outcomes:

• Critically evaluate how service provision can be enhanced by the application of leadership and management theory
• Defining the key benefits to a clinical laboratory of applying a range of recognised leadership models and tools to enhance the engagement of staff
• Critically review the regulations and guidelines that govern clinical service provision
• Describe and critically evaluate the methods and tools used in maintaining the resilience of clinical service provision
• Critically discuss the process and role of clinical audit, quality systems and evidence-based practise in maintaining and managing a clinical service
• Critically examine a change you have experienced, applying recognised tools to effectively evaluate the approach, together with detailing how improvements could be made to enhance the experience for all stakeholders and ensuring patient (or donor) safety was maintained.

Careers / Further study

This module can contribute towards the PGCert Health and Social Care, MSc Clinical Practice, and the Professional Development Awards. If you have any queries, please contact the Professional Development team (pd@uwe.ac.uk).

This module can contribute towards the MSc Applied Transfusion and Transplantation Science.

Content

The course syllabus typically includes:

Managing and leading people

• Developing effective teams, groups and individuals; diversity and inclusivity
• Purposeful management, leadership, and effective communication; stakeholder management
• Transforming clinical services through the effective leadership and management of change

Managing quality

• Licensing, accreditation, and regulation (relevant to transfusion, transplantation and associated research and development)
• Quality risk assessment and risk management
• Quality management systems e.g. change control, incident management (investigation, corrective and preventative action, root cause analysis, look back and recall), asset management, data integrity, facility/premises.
• Training and competency assessment.
• Audit, inspection and assessment.
• Clinical governance, intellectual property (related to clinical service), data protection and confidentiality.

Managing systems and processes

• Procurement, budget management and supplier management
• Information technology - technical options and assessment/validation of hardware and software used in transfusion, transplantation and tissue banking.
• Corporate risk assessment and business continuity
• Capacity planning.
• Continuous improvement and operational efficiency (including benefits and challenges of automation)

Managing a clinical service

• Clinical audit and critical appraisal of current practice
• Keeping the patient at the centre (Duty of Candour, ethics and consent)
• Individual and employee professional practice, competence, developing and maintaining knowledge and scope of practice
• Developing autonomy and empowerment
• Knowledge management and knowledge transfer
• Evidence based practise and benchmarking
• Working in the NHS, NHS organisational and financial structure

Learning and Teaching

Fully distance learning with a combination of online materials, live webinars and group tutorials.

Assessment

You are required to complete a portfolio of work including critical reviews of leadership, management and quality within clinical services, and self-reflection.You will also be required to write an essay critically reviewing the leadership and implementation of a change within a clinical service, covering all aspects of the change process, including; evidence and drivers for change such as audit of current service, stakeholder consultation, and risk management. This assessment will develop an understanding of the skills and competencies needed to manage change within a professional clinical setting.

Learners will be supported in these assessments by support tutorials and portfolio progress review sessions throughout the module.

For further information

Email: pd@uwe.ac.uk

Telephone: +44 (0)117 32 81158